Thank you for choosing Eastern Massachusetts Surgery Center. Please click on the pages to the left to find out more information for your visit.
We are the Physician Owners of the Center, and we would like to take this opportunity to Thank You. We recognize that you have the right to choose the provider of your healthcare services.
On behalf of Drs. Michael Ackland, Michael Curran, John Frasca, Paul Lepley, Kevin McCarthy, Mark Nannery, Mark Messineo, Robert Patz, and Joseph Sirois, we thank you for choosing Eastern Massachusetts Surgery Center.
An advance directive speaks for you if you are unable to communicate and helps to assure that your religious and personal beliefs will be respected. It is a useful document for an adult of any age for future health care needs.
Although Eastern Massachusetts Surgery Center does not honor advance directives, upon request we will provide you with contact information and forms to assist in writing an advance directive. Information can also be obtained at: www.caringinfo.org.
Grievances & Grievance Procedures
We strive to maintain a professional and compliant atmosphere. Issues can arise. The Grievance Procedure is a means for patients and related parties to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence. The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution.
Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center’s procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights. No person shall be punished or retaliated against for using the Grievance Procedure.
Any grievances, comments and complaints are to be addressed to the Center Administrator Candance Ellis. Complete details and a copy of the Center’s Grievance Policy as well as a Grievance form may be obtained by contacting the Center at (781) 255-0362, Candance.Ellis@amsurg.com, or Eastern Massachusetts Surgery Center, 100 Morse Street, Norwood, MA 02062.
As a patient you have the right:
- No patient shall be denied surgical service on the basis of race, creed, color, national origin, religion, sex, age or handicap.
- Every patient is entitled to have information from their medical record explained to them by the appropriate person and to authorize the release of the information from their medical record to an appropriate individual, organization or institution.
- Every patient is entitled to privacy during the provision of treatment care.
- Every patient is entitled to confidentiality of all records and communications to the extent provided by law.
- Every patient is entitled to receive, from the appropriate person within the facility, information about their illness, course of treatment and prospects for recovery in terms that the patient can understand
- Every patient is entitled to refuse treatment to the extent provided by law and to be informed of the consequences of that refusal. When a refusal of treatment prevents the facility or its staff from providing appropriate care according to its ethical and professional standards, the relationship with the patient may be terminated upon reasonable notice.
- Every patient is entitled to information about the facilities’ policies and procedures for the initiation, review and resolution of patient complaints.
- Every patient is entitled to examine and receive explanation of their bill regardless of source of payment.
- Every patient is entitled to receive information concerning thier continuing health needs and alternatives for meeting those needs, and to be involved in their discharge planning.
- Every patient is entitled to know who is responsible for and who is providing their direct care.
- Every patient is entitled to information about facility policies and procedures affecting patient care and conduct.
As a patient you have the responsibility:
- Every patient is responsible for following facility policies and procedures affecting patient care and conduct.
- Every patient is responsible for providing a complete and accurate medical history.
- Every patient is responsible for providing documentation with regard to advance directives and/or healthcare surrogates. If unfamiliar with the above, please ask a Front Office Representative and they will be happy to assist you.
- Every patient is responsible for making it known whether he/she clearly comprehends a contemplated course of action and the things he/she is expected to do.
- Every patient is responsible for being considerate of the rights of other patients and facility personnel and property.
- Every patient is responsible for providing the facility with accurate and timely information concerning their courses of payment and ability to meet financial obligations.