Our Commitment to You

Eastern Massachusetts Surgery Center's goal is to provide you with the highest quality services and cost-efficient health care in a comfortable and safe environment. We offer expertise, convenience and simplicity that is unmatched.

Our Commitment to Patient Satisfaction
At Eastern Massachusetts Surgery Center your admitting time is short and simple, parking is ample and nearby, and there are no miles of hallways and other confusing barriers to navigate — just a pleasant outpatient environment. Our patient satisfaction surveys repeatedly earn high praise for the center and its specialized staff; more than 99 percent of our patients give us “satisfied” or “very satisfied” ratings.

Our Commitment to Quality
At Eastern Massachusetts Surgery Center we support safe, quality patient care by using a collaborative team approach between the patient, the patient’s family, physicians and staff. Our office staff is helpful and compassionate with two main priorities: you and your procedure.

Quality Committee
As part of our commitment to quality care, the management of Eastern Massachusetts Surgery Center implemented a Continuous Quality Improvement Process at its inception. Each quarter, our Quality Committee reviews many items, including:

Post-Procedure Phone Calls
Patients also shouldn’t be surprised to hear from us in the days following their procedure. Our doctors want to see how you’re feeling and to make sure that your visit to Eastern Massachusetts Surgery Center was positive. Our staff is trained to ask a series of questions. If the patient has a problem or question, our staff contacts the physician’s office and asks him to contact the patient directly. All information is kept in a confidential computer database for review by our Quality Assurance Committee so that we may continually improve our policies and procedures. We want to make sure your experience at Eastern Massachusetts Surgery Center is as pleasant as possible.